Guided Tour of Sizihwan Station, Kaohsiung MRT
Challenge
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In 2022, the total number of visitors in Kaohsiung exceeded 40 million, and it is projected to increase by 20% annually in the future.
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The number of foreign tourists has been increasing year by year.
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Traditional tourist facilities struggle to meet the growing number of visitors and their diverse language needs.
Strategies
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By implementing intelligent customer service, we can enhance overall service efficiency while addressing the diverse language needs, all while reducing the demand for manpower.
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Combining GPS and interactive map guidance with real-time schedules of public transportation systems, we aim to provide visitors with the best transfer information and guidance services.
Results of Implementation
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Increased revenue through embedded advertisements.
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Enhanced positive tourism appeal with the addition of AR interactive filters.
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Multi-language service capabilities and reduced manpower requirements leading to improved consultation efficiency.