A Repository of Millions: The Intellectual Hub of Taiwan
As the premier academic center in Taiwan, the National Taiwan University (NTU) Library houses an extensive collection of over 8.4 million volumes. Beyond the university’s students and faculty, it serves a diverse range of outside scholars, citizens, and international visitors. This openness makes the library a highly dynamic and multifaceted environment for research and reading.
The Challenge: Diverse Users and Increasing Inquiries
Faced with a high volume of daily users, the library receives constant inquiries regarding collection searches, borrowing regulations, and service instructions. Since the user base includes international students and off-campus visitors, the demand for multilingual support is significant. As questions continue to rise, it becomes increasingly difficult for librarians to respond to every query instantly, which can impact overall service efficiency.
The Solution: AI as a Smart Service Window
To improve service efficiency and information accessibility, NTU Library introduced the "AI AMAZE Service – AI Guide." Featuring multilingual dialogue capabilities and real-time response functions, the AI assists in:
- Handling FAQs: Answering common questions about collection status and library policies.
- Instant Information Retrieval: Allowing users to find what they need through simple conversation.
- Universal Access: Providing consistent service to users from various backgrounds at any time.
Enhancing Knowledge Services: Faster and Friendlier
The implementation of the AI AMAZE Service – AI Guide ensures that library services are no longer limited to the physical service counter or the availability of staff. The AI proactively provides information and recommendations, helping users from different nationalities and backgrounds quickly understand library protocols. For the library administration, this effectively reduces the burden of processing repetitive questions, allowing librarians to focus more on specialized research support and high-depth professional services.